Privacy Policy

Last updated: June 30, 2026

Effective Date: June 30, 2026

1. Introduction

Your privacy is of paramount importance to MUSEPULSE TECHNOLOGIES PTE. LTD. and its affiliates ("we," "us," or "MUSEPULSE"). For the purposes of this Privacy Policy, "affiliate" refers to any entity that directly or indirectly controls, or is controlled by, MUSEPULSE, where "control" means directly or indirectly holding at least fifty percent of the voting interest, or possessing the power to direct or cause the direction of the management and policies of an entity, whether through voting rights, contractual arrangements, or otherwise.

We provide the following products and services:

(1)MUSEPULSE Software: the MUSEPULSE client and other MUSEPULSE software products (the "Products");

(2)MUSEPULSE Online Services: services provided by MUSEPULSE or its affiliates and/or any third party that has established a cooperative relationship with MUSEPULSE or its affiliates, which may only be accessed by logging in through a MUSEPULSE online service account (i.e., your MUSEPULSE account or a partner account recognized by MUSEPULSE used to log in to the services), subject to updates, supplements, deletions, or replacements made by MUSEPULSE from time to time (the "Online Services").

The Products and Online Services are collectively referred to hereinafter as the "Services".

To safeguard your privacy when you use our Services, we have formulated this Privacy Policy, which sets forth how we process the personal data we collect about you ("Information") and the purposes for which we collect such data. Please note that this Privacy Policy applies only to our Services and does not apply to any third-party websites, products, services, or applications, even if our Services may be accessed, in whole or in part, through such websites, products, services, or applications.

This Privacy Policy contains the following sections:

Introduction

Language and Updates to This Privacy Policy

How We Collect Your Information

How We Use Your Information

Cookies and Similar Technologies

With Whom We Share Your Information

Cross-Border Transfer of Your Information

Your Rights Regarding Our Use of Your Information

Security and Storage of Your Information

Retention Period of Your Information

Policy Regarding Minors

Additional Privacy Information for European Economic Area (EEA) Users

Additional Privacy Information for California Residents

Contact Us

As our business operations cover the globe, we understand that our users may come from various regions around the world. To meet the legal requirements of your region, we have incorporated region-specific provisions into this Privacy Policy. For specific information pertaining to your region, in addition to other parts of this Privacy Policy, please refer to the corresponding sections below:

(1)If you are a user in the European Economic Area (EEA), please refer to the section entitled "Additional Privacy Information for European Economic Area (EEA) Users" for EEA-specific provisions.

(2)If you are a resident of California, please refer to the section entitled "Additional Privacy Information for California Residents" for California-specific provisions.

If your region is not listed here, please read this Privacy Policy carefully to understand the general policies we adopt and maintain as a global standard to protect your personal data.

If you are unsure which provisions apply to your region, please contact us through the means set forth in the "Contact Us" section of this Privacy Policy.

2. Language and Updates to This Privacy Policy

Unless otherwise provided by applicable law, in the event of any discrepancy or inconsistency between the English version and a local language version of this Policy, the English version shall prevail to the maximum extent permitted by applicable law, unless expressly stated otherwise in the local language version.

As our business continues to expand and we provide you with better services, this Policy will be updated from time to time. Upon any update to this Policy, we will inform you of the changes through the [Version Update Notice] section at the top of this Policy. You are advised to review the latest version of this Policy periodically.

Where revisions involve changes to the purposes or categories of data processing, and where the legal basis for processing personal data is your consent, we will obtain your consent again with respect to the revised content in accordance with applicable laws and regulations.

3. How We Collect Your Information

Through our Products and online service websites (the "Websites"), we collect and process your personal data for the purpose of providing our Services to you and for other lawful purposes under applicable laws and regulations.

Data Source Data Type
Data provided by you when you create a MUSEPULSE account or use our Services Account information, such as account ID, nickname, avatar, contact details, and account status
Content provided by you when you use our Services Input content, such as texts, voices, images, files, links, instructions, feedback, and other related information you submit

Please note that you must not provide any personal data or privacy information (including but not limited to information revealing personally identifiable information, race or ethnicity, political opinions, religious or philosophical beliefs or trade union membership, genetic data, biometric data, health data, or data concerning your sex life or sexual orientation) or any trade secrets and other sensitive data in the input content submitted to AI. Otherwise, to the extent permitted by applicable law, your submission of such information shall be deemed as your explicit consent, as a data subject, to our processing of such personal data for the purpose of providing AI services to you, and all legal consequences arising therefrom shall be borne by you.
Content generated by the service when you use our Services Service-generated content, such as task results, generated files, conversation summaries, processing records, and sharing links
Information automatically generated when you use our Services Software usage preferences and records, such as user preferences, expression styles, historical tasks, project and relationship context
Third-party service information you authorize when you use our Services Third-party service information(1), such as third-party account information, authorized access to emails, files, calendars, contacts, knowledge bases, and other information
Information automatically recorded by our servers when you use our Services Device information, IP address, and log data (such as access logs, error logs, usage records, and security event records)
Information generated when you subscribe to our Services and communicate with us Order-related information (such as order numbers, subscription information, payment status, and invoices), customer service communication records (such as feedback, contact details, and customer service processing records)

Notes:

(1) MUSE will comply with the Google API Services User Data Policy in its use and transfer of information received from Google APIs, including the Limited Use requirements. MUSE will not sell Google user data, nor will it use Google user data for advertising, retargeting, personalized advertising, interest-based advertising, credit-worthiness evaluation, or lending purposes. You may revoke MUSE's access to your Google account at any time through your MUSE account settings or the Google account permissions page.

4. How We Use Your Information

We process your Information for specific purposes and only process personal data that is relevant to achieving such purposes. Depending on the relationship between you and us, and the Services we provide, we primarily use Information for the following purposes:

Purpose Data Type Legal Basis
Registration, login, identity verification, and account management Account information, such as account ID, nickname, avatar, contact details, and account status - Necessary for the performance of a contract between us
Providing our AI services to you Input content, such as texts, voices, images, files, links, instructions, feedback, and other related information you submit

Please note that you must not provide any personal data or privacy information (including but not limited to information revealing personally identifiable information, race or ethnicity, political opinions, religious or philosophical beliefs or trade union membership, genetic data, biometric data, health data, or data concerning your sex life or sexual orientation) or any trade secrets and other sensitive data in the input content submitted to AI. Otherwise, to the extent permitted by applicable law, your submission of such information shall be deemed as your explicit consent, as a data subject, to our processing of such personal data for the purpose of providing AI services to you, and all legal consequences arising therefrom shall be borne by you.		 - Necessary for the performance of a contract between us
Providing our AI services to you Service-generated content, such as task results, generated files, conversation summaries, processing records, and sharing links - Necessary for the performance of a contract between us
Providing personalized and continuous AI assistant services Software usage preferences and records, such as user preferences, expression styles, historical tasks, project and relationship context - Necessary for the performance of a contract between us
Connecting third-party services and executing user instructions within the scope of user authorization Third-party service information, such as third-party account information, authorized access to emails, files, calendars, contacts, knowledge bases, and other information - Necessary for the performance of a contract between us
- Your consent
Providing security safeguards, troubleshooting, maintaining service stability, and optimizing user experience Device information, IP address, and log data (such as access logs, error logs, usage records, and security event records) - Necessary for the performance of a contract between us
- Necessary for the purposes of our legitimate interests(1), provided that such interests are not overridden by your interests or fundamental rights and freedoms
Providing payment and subscription support, customer service support, and dispute resolution Order-related information (such as order numbers, subscription information, payment status, and invoices), customer service communication records (such as feedback, contact details, and customer service processing records) - Necessary for the performance of a contract between us
- Necessary for the purposes of our legitimate interests(1), provided that such interests are not overridden by your interests or fundamental rights and freedoms

Notes:

(2) Legitimate interests include: interests that enable us to manage and operate our business more effectively and to provide our products and services; to safeguard the security of our business, systems, products, and services; for internal management purposes; and to comply with internal policies and procedures.

We will only use your Information when a valid legal basis exists. For more information on how we share your personal data, please refer to Section 6 "With Whom We Share Your Information" below.

In addition, please note that for a better understanding of the content in the "Legal Basis" column of the table above, you may refer to Section 12 "Additional Privacy Information for European Economic Area (EEA) Users" below.

5. Cookies and Similar Technologies

To ensure the proper operation of the Services, we will use relevant technologies to store small data files called Cookies on your device. Cookies typically contain identifiers, site names, and certain numbers and characters. We may set authentication and security Cookies to confirm whether you have securely logged in to the Services, or whether you have encountered theft, fraud, or other unlawful activities. We will use Cookies and similar technologies to help us improve service efficiency and enhance login and response speeds. Additionally, Cookies may also help you avoid the steps and processes of repeatedly filling in data and entering search content. For details on the use of Cookies and similar technologies by the Services and how you may manage Cookie settings, please refer to the Cookie Policy on our website.

6. With Whom We Share Your Information

Except as described below, we will not share any Information we collect from you or any Information we collect about you, and we will only share the minimum necessary Information:

  1. Sharing Information with our affiliates. We may jointly manage and provide Services together with our affiliates. For the purposes of providing Services to you, providing security safeguards, and maintaining service stability, our affiliates may access and process your Information.
  2. Sharing Information with our service providers. In general, we may engage third-party service providers (such as cloud service providers, payment service providers, and AI service providers) to jointly provide Services with us. For the purpose of providing Services to you, such third-party service providers may access your Information.
  3. Business transaction disclosures. If we engage in a merger, acquisition, or asset sale with a third party, or in the event of our cessation of operations or bankruptcy where our assets are acquired by a third party, your Information may be disclosed or transferred to the third-party acquirer in connection with such transaction.
  4. Disclosures required by law. We will cooperate with law enforcement agencies or other governmental authorities to enforce and comply with the law. We may disclose any Information about you to such authorities where we believe, in our sole discretion, it is necessary or appropriate for the following purposes: (i) responding to claims or legal proceedings (including subpoenas); (ii) protecting our property, rights, and safety, as well as the property, rights, and safety of third parties or the public, where required or permitted by law; and (iii) preventing any activity that we consider to be unlawful, unethical, or legally actionable. However, where a legal request appears to be overly broad or does not follow proper procedures, we may reject such request.
  5. Sharing non-personal data with third parties. We may share non-personal data with third parties for the purposes of industry research and analysis, demographic analysis, and other similar purposes.

7. Cross-Border Transfer of Your Information

As we are a global company, we may need to transfer your Information to any third party that has an affiliate relationship or business or cooperative relationship with us. We maintain data centers in Singapore and other locations. Such locations are selected for the purpose of achieving efficient service operations, enhancing performance, and ensuring redundancy mechanisms that safeguard data security in the event of outages or other issues. During your use of our Services, your Information may be stored in one or more of the aforementioned data centers, as determined by factors including geographic proximity and local infrastructure capacity. We will take appropriate measures to process the data we collect in accordance with the terms of this Privacy Policy and the requirements of applicable law.

Please note that where it is necessary for the provision of the Services, we will transfer personal data to countries/regions outside your country/region of residence. In such cases, such countries/regions may not have obtained an adequacy decision by the European Union, and such countries/regions may not be able to provide adequate protection for your personal information. However, we have adopted appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable law.

In addition, to the extent necessary for the maintenance and operation of our Services, we may transfer necessary information to affiliates entrusted by us to maintain and operate the Services, such as IP addresses, total duration, frequency, and activity of your use of our Services.

If you would like to learn more about such cross-border transfers of information, please send an email to feedback@museai.im. We will handle your inquiry appropriately; however, please note that if you refuse the cross-border transfer of information, it may result in our inability to provide our Services to you.

8. Your Rights Regarding Our Use of Your Information

We provide you with the following information protection rights:

  1. Right of access. You have the right, upon request, to obtain information regarding the personal data we process about you.
  2. Right to correction. Where your Information is inaccurate, erroneous, or incomplete, you have the right to request correction or amendment.
  3. Right to withdraw consent. You have the right to withdraw your consent given to us at any time. Upon withdrawal of consent, we shall no longer process your Information on the basis of such consent; however, such withdrawal shall not affect the lawfulness of processing carried out on the basis of such consent prior to the withdrawal.
  4. Right to deletion. You have the right to request that we delete your Information under the following conditions:
    • A. The relevant processing purpose has been fulfilled;
    • B. We have processed your Information unlawfully;
    • C. You have withdrawn your consent, and there is no other legal basis applicable to the data processing;
    • D. You have successfully objected to the data processing;
    • E. Circumstances under which we are obligated to delete Information pursuant to applicable law.

You may delete your account by clicking the "Delete Account" button within the Product, and upon account deletion, we will completely delete your Information within 30 days.

If you have any questions or require any further assistance, please contact us at feedback@museai.im.

You may exercise your rights to access, update, and delete your Information through the following means:

  1. Operating through the settings of your application or other products; or
  2. Contacting us at feedback@museai.im, and we will assist you in exercising your relevant rights.

Subject to locally applicable data protection laws, we may provide additional rights to residents of certain countries/regions. For more information about your rights in the European Economic Area (EEA) and California, please refer to the region-specific sections below.

Regardless of where you are located, we will respect and take necessary measures to protect your Information.

If you have any questions about the above rights or wish to exercise any of the above rights, please contact us by sending an email to feedback@museai.im. Additional details on how to contact us are set forth below. In addition, if you are not satisfied with the response you receive, you may file a complaint with a data protection authority regarding our collection and processing of your Information. For more details about local data protection authorities, please consult this directory.

9. Security and Storage of Your Information

We will take all reasonable administrative, physical, and electronic measures to protect the Information we collect from you or about you against unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. We will endeavor to protect you and MUSEPULSE from unauthorized access to, alteration of, disclosure of, or destruction of Information we hold, including: (i) we use encryption technologies to ensure the privacy of data during transmission; (ii) we only permit MUSEPULSE employees, contractors, and agents who need access to personal data for the purpose of processing such data to access personal data. Any person with such access is subject to contractual confidentiality obligations and may face disciplinary action or termination if such obligations are not observed. However, please note that Internet transmission cannot be guaranteed to be completely secure, and the information security policies, rules, and technical measures we adopt and maintain may contain vulnerabilities.

When you use our Services on computing devices and mobile devices (for example, when using downloadable applications), some of your data will be stored on such local devices.

We maintain data centers in Singapore and other locations. Such locations are selected for the purpose of achieving efficient service operations, enhancing performance, and ensuring redundancy mechanisms that safeguard data security in the event of outages or other issues. During your use of our Services, your Information may be stored in one or more of the aforementioned data centers, as determined by factors including geographic proximity and local infrastructure capacity. We will take appropriate measures to process the data we collect in accordance with the terms of this Privacy Policy and the requirements of applicable law.

10. Retention Period of Your Information

Unless a longer retention period is required or permitted by law, we will retain your Information for the period strictly necessary to fulfill the purposes described in this Privacy Policy. Upon expiration of the applicable retention period, fulfillment of the processing purpose, or termination of our operation of the relevant Services, we will no longer retain your Information, except where otherwise required or permitted by applicable laws and regulations.

11. Policy Regarding Minors

Our Services are not directed at minors under the age of 16 (or such other minimum age as stipulated by the relevant jurisdiction), and we do not intend to collect, store, share, or use the personal data of minors. If you are a minor under the age of 16 (or such other minimum age as stipulated by the relevant jurisdiction), you must not use or install our Products or create your personal account unless verifiable consent has been given by your parent or legal guardian. If you discover that a minor under the age of 16 has provided personal data to us, please contact us at feedback@museai.im, and we will take measures to delete such personal data as soon as practicable.

12. Additional Privacy Information for European Economic Area (EEA) Users

In this section, we provide additional information to European Economic Area (EEA) users as required by EU privacy laws, including the General Data Protection Regulation ("GDPR").

(1) Legal basis for processing Information

We will process Information where any of the following applies:

  • A. It is necessary for entering into any contract with you or for the performance of any contract entered into with you (Article 6(1)(b) of GDPR).
  • B. It is necessary for the purposes of our legitimate interests, provided that such interests are not overridden by your interests or fundamental rights and freedoms (Article 6(1)(f) of GDPR).
  • C. It is necessary for the compliance with a legal obligation to which we are subject (Article 6(1)(c) of GDPR).
  • D. It is necessary to protect the vital interests of a natural person (Article 6(1)(d) of GDPR).
  • E. It is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us (Article 6(1)(e) of GDPR).
  • F. In limited circumstances and where the legal bases for processing Information described above do not apply, processing is carried out with your consent (Article 6(1)(a) of GDPR).

(2) Cross-border transfer of Information

If you are located within the European Economic Area (EEA), please note that where it is necessary for the provision of the Services, we will transfer personal data to countries/regions outside the European Economic Area (EEA). Countries/regions outside the EEA may not be able to provide adequate protection for your personal data. In such cases, we will adopt appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy. The safeguards we primarily rely on are the standard contractual data protection clauses approved by the European Commission.

(3) GDPR Rights

In general, in addition to the rights described in Section 8 "Your Rights Regarding Our Use of Your Information," EEA users have the following rights with respect to their personal data:

  • A. Right to object. You have the right to object to the processing of your Information. If you raise an objection, we will no longer process your Information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves to establish, exercise, or defend legal claims.
  • B. Right to restrict processing. You have the right to request that we process your Information only to a limited extent under the following conditions:
    1. The accuracy of your Information is disputed;
    2. You request limited processing (rather than deletion) where you are entitled to the right to deletion;
    3. The data is no longer needed for the purposes we seek to achieve, but you require the information to establish, exercise, or defend legal claims; or
    4. Whether the objection will be successful remains in dispute.
  • C. Right to data portability. You have the right to request that we provide you with the Information you have provided to us about you in a structured, commonly used, and machine-readable format, and you have the right to request that we transmit such Information to another controller, provided that the following conditions are met:
    1. The processing is based on consent or a contract; or
    2. The processing is carried out by automated means.

13. Additional Privacy Information for California Residents

In this section, we provide additional information to California residents as required by California privacy laws, including the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"). This section does not apply to information lawfully made available from state or federal government records, de-identified information, aggregated consumer information, or other personal data exempt under the CCPA (for example, information covered by the Health Insurance Portability and Accountability Act).

Although the manner in which we collect, use, and disclose personal data varies depending on the nature of our relationship and interactions with you, in this section, we outline how we have collected, shared, and disclosed (for business purposes) personal data about California residents in the preceding 12 months (calculated from the "Last Updated" date stated above), as well as the rights California residents have under the CCPA with respect to their personal data.

CCPA Rights and CPRA Rights

In general, California residents have the following rights with respect to their personal data:

  • Right to opt out of sale or sharing: The right to opt out of our sale or sharing of their personal data.
  • Right to deletion: The right to request deletion of the personal data we have collected about a resident, and to have such data deleted (subject to certain exceptions). Upon receipt of your request and verification of your identity, we will review your request to determine whether any exception that permits us to retain the information applies.
  • Right to know: With respect to the personal data we have collected about a resident in the preceding 12 months, the right to request that we disclose the following information (up to twice per year and subject to certain exemptions):
    • A. The categories of personal data collected
    • B. The categories of sources of personal data
    • C. The categories of personal data about a resident that we have disclosed or sold for a business purpose
    • D. The categories of third parties to whom personal data has been sold or disclosed for a business purpose
    • E. The business or commercial purposes for collecting or selling personal data
    • F. A copy of the specific personal data we have collected about the resident
  • Right to non-discrimination: The right not to be subject to discriminatory treatment when exercising their rights under the CCPA.
  • Right to correction: The right to request correction of inaccurate personal data we have collected about you.
  • Right to limit: The right to limit the use and disclosure of sensitive personal data we have collected about you.
  • Right not to be retaliated against after opting out or exercising other rights: We shall not discriminate against a customer for exercising any of the above rights (for example, by denying goods/services, charging different prices, or providing different levels or quality of goods/services).

Submitting CCPA/CPRA Requests

California residents may submit CCPA/CPRA requests to feedback@museai.im to exercise their lawful rights set forth above.

When you submit a CCPA/CPRA request, we will take steps to verify your request by comparing the information you provide against the information in our records. You must provide your name and contact details in order for your request to be verified. In certain cases, we may request supplemental information to verify your request or, where necessary, to process your request. If we are unable to adequately verify a request, we will notify the requestor. An authorized agent may contact us by email to make a request on behalf of another person; the authorized agent will need to provide proof of authorization, and we may also require the relevant consumer to directly verify their identity and the authorized agent's authority.

As this section primarily provides you with additional information pursuant to the CCPA/CPRA, for a general description of what Information we collect about you and how we use, process, share, or transfer such Information, please refer to the sections above.

Please note that we have not sold your personal information in the preceding 12 months. For more details on how we have shared and/or disclosed your Information for business purposes in the preceding 12 months, please refer to Section 6 "With Whom We Share Your Information" above.

14. Contact Us

If you have any questions, concerns, or complaints regarding our processing of your personal data, please feel free to contact us through the following means:

Data Controller: MUSEPULSE TECHNOLOGIES PTE. LTD.

Email: feedback@museai.im

Address: 6 RAFFLES QUAY, #14-02, SINGAPORE 048580

EU Representative: Kingsoft Office Software International Limited

Email: feedback@museai.im

Address: Trinity House, Charleston Road, Ranelagh, Dublin

Data Protection Officer

Email: wpsdpo@linkstraits.com

Address: #10-01, 10F, Parkview Square, 600 North Bridge Rd, Singapore 737919