Terms of Service

Last updated: April 16, 2026

Effective Date: April 16, 2026

Welcome to MUSE's web, desktop and mobile applications.

These terms and conditions ("Agreement" or "Terms") govern your use of the museai.im website (the "Site"), related MUSE desktop applications and mobile applications (the "App"), any other written, electronic, and oral communications with MUSE, or any websites, pages, features, or content owned and operated by us (collectively, including the Site and App the "Services"). You must be age 13 or older to use the Services.

BY USING THE SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.

PLEASE BE AWARE THAT THIS AGREEMENT CONTAINS PROVISIONS GOVERNING HOW TO RESOLVE DISPUTES BETWEEN YOU AND MUSE. AMONG OTHER THINGS, IT INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. IT ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ THIS AGREEMENT CAREFULLY.

UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.

GENERAL
USE OF OUR SERVICES
PRIVACY POLICY
ERRORS
SUBSCRIPTIONS AND PURCHASES
INTELLECTUAL PROPERTY AND OWNERSHIP
THIRD PARTY LINKS AND RESOURCES
ADDITIONAL APP TERMS
AI-SPECIFIC TERMS
EVENTS BEYOND OUR CONTROL
LIMITATION OF LIABILITY
DISCLAIMERS OF WARRANTIES
LEGAL DISPUTES AND ARBITRATION AGREEMENT
LEGAL TERMS
NOTICE OF INTELLECTUAL PROPERTY INFRINGEMENT
CONTACT US
INTERNATIONAL USERS

1. GENERAL

1.1 Services

The Site and the App are provided by MUSEPULSE TECHNOLOGIES PTE. LTD., a Singapore-registered company. Where applicable, "MUSE", the "Company", "we", "us" and "our" shall refer to MUSEPULSE TECHNOLOGIES PTE. LTD. and its affiliates and "you" or "your" shall refer to the user of the Services.

The Services provide an AI-powered assistant platform that enables users to enhance productivity, creativity, and information management through artificial intelligence technology. The Services include document creation, data analysis, research assistance, code generation, image creation, and workflow automation capabilities.

MUSE is operated from Singapore. By using the Services, you consent to the transfer and processing of your information in Singapore and other countries where we or our service providers operate.

1.2 Updates to the Terms

We reserve the right to change, modify, add or remove sections of these Terms, at any time, in our sole discretion. You are responsible for checking these Terms for any changes whenever you use the Services. When changes are made, we will make a new copy of these Terms available on the Services, and we will also update the "Last Updated" date at the top of the Terms. We may also require you to provide consent to the updated Terms in a specified manner before further use of the Services (or certain functionality thereof) is permitted. By continuing to use or access any of the Services or otherwise engaging with MUSE after the posting of changes, you accept and agree to any such changes. IF YOU DO NOT AGREE TO ANY CHANGE(S), YOU SHALL STOP USING THE SERVICES.

1.3 Supplemental Terms

Your use of, and participation in, certain features and functionality of the Services may be subject to additional terms, such as our Subscription Plans, Refund Policy, and API Usage Policy ("Supplemental Terms"), the terms of which are hereby incorporated by reference. If these Terms are inconsistent with the Supplemental Terms, then the Supplemental Terms control with respect to the applicable Services.

2. USE OF OUR SERVICES

2.1 Use of Services

Subject to the terms and conditions of this Agreement, MUSE hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Services for the purpose of personal use and individual professional use, and not for any commercial resale or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

2.2 Limitations on Use

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the Services or any portion of them unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Services or make any use of the Services for the benefit of another business unless explicitly permitted by us in advance. You agree that we may, in our sole discretion and without prior notice, terminate your access to the Services at any time with or without cause. In addition, from time to time, we may restrict access to some or all parts of the Services.

You shall not upload to, distribute, or otherwise publish through the Services any content, information, or other material that:

(a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person;
(b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under local or international law; or
(c) includes any bugs, logic bombs, viruses, worms, trap doors, Trojan horses or other code, material or properties which are malicious or technologically harmful.

Additionally, you agree not to:

use the Services for any unlawful purposes, or in a way that could violate any applicable federal, state, local, or international law or regulation, the rights of MUSE, or the rights of any third-party;
engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm us or other persons using the Services or expose us or them to liability;
use the Services in any manner that could disable, overburden, damage, or impair the Site or App or any other party's use of the Services;
use any robot, spider or other manual or automated device, process, software or means to index or access the Services for any purpose, including training competing AI models or scraping data;
use the Services to distribute unsolicited promotional or commercial content, or solicit other persons using the Services for commercial purposes;
use the Services to generate content for purposes of misinformation, deception, fraud, harassment, or illegal activities;
attempt to circumvent usage limits, content filters, or safety measures implemented in the Services;
otherwise attempt to interfere with the proper working of the Service.

2.3 Account Creation and Termination

In order to access features or services available on the Services, you will have to create a MUSE user account ("User Account"), including setting up a password. You may not use another person's account or password.

You are solely responsible for protecting the confidentiality of your User Account and the information you hold for your User Account, including your password, as well as any and all activity that occurs under your User Account. In no event will we be liable for any loss, theft or fraudulent use of your User Account. You agree to immediately notify us of any unauthorized use of your User Account, password, or any other breach or threatened breach of the Site or App's security. You warrant and confirm that you will only use your own User Account or password in connection with accessing and using the Services.

Account Types: Currently, MUSE is available for individual personal use only. Enterprise and organizational accounts are not currently supported. Each person may create only one User Account.

We reserve the right to suspend or terminate your User Account in our discretion, including, without limitation, if we believe that your conduct violates applicable law or is harmful to our interests or violates these Terms. If your User Account is discontinued by MUSE due to your violation of any portion these Terms or for conduct otherwise deemed inappropriate, then you agree that you will not attempt to re-register with or access the Services through use of a different member name, user account or otherwise.

You may terminate your User Account at any time, for any reason, by following any applicable instructions within the Site or App, or by contacting us as described in the "Contact Us" section below. If you have unused subscription time or credits at the time of termination or cancellation of your User Account, you may lose the ability to use those assets, except as provided by applicable law and our Refund Policy. To the fullest extent permitted by applicable law, MUSE will not have any liability whatsoever to you for any suspension or termination of your User Account.

By creating a User Account with us, you acknowledge that we may send you service-related and promotional emails from time to time. If you do not wish to receive promotional emails, please use the link provided in those emails to unsubscribe from our email list.

2.4 Account Features

Free Tier Account: If you create a User Account without a paid subscription, you will have access to basic features of the Services with usage limitations, including:

Limited AI interactions per month
Limited document processing
Limited storage space
Standard support

Premium Subscription Account: Paid subscription accounts include enhanced features and higher usage limits, including:

Increased or unlimited AI interactions
Advanced features access
Increased storage space
Priority support
Additional integrations

Promotional credits, bonus features, or trial access provided to you may be subject to expiration and cancellation by the Company. Such promotional benefits cannot be redeemed for cash, except as may be required under applicable law.

2.5 Interactions with Third-Party Services

The Services may integrate with third-party services such as Google Drive, GitHub, Notion, and others ("Third-Party Integrations"). When interacting with Third-Party Integrations via the Services, you should exercise caution to protect your personal data and security. You are solely responsible for your use of Third-Party Integrations. YOU AGREE THAT NEITHER MUSE NOR ITS LICENSORS IS RESPONSIBLE FOR THE CONDUCT OR AVAILABILITY OF ANY THIRD-PARTY INTEGRATIONS, AND THAT MUSE MAKES NO REPRESENTATIONS WITH RESPECT TO YOUR INTERACTIONS WITH THEM. MUSE AND ITS LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THIRD-PARTY INTEGRATIONS.

2.6 Accurate Information

You must provide valid, complete, and accurate data of the type required on the Services when creating an account or subscribing to paid plans, and it is your sole responsibility to make certain that such data is accurate. All names, addresses, and payment information must also be accurate and valid. If any information is missing or is incorrect, we reserve the right to suspend or terminate your account.

2.7 Age Requirements

You must be at least 13 years of age to use the Services. If you are between 13 and 18 years old (or the age of legal majority in your jurisdiction), you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

By using the Services, you represent and warrant that you meet the applicable age requirement. We reserve the right to request age verification at any time.

3. PRIVACY POLICY

MUSE's Privacy Policy applies to use of the Services, including your submission of personal information through the Services, and is herein incorporated by reference. To view MUSE's Privacy Policy, visit https://museai.im/privacy.

Key Privacy Commitments:

We do NOT sell your personal information
We do NOT use your private content to train AI models without your explicit consent
You can delete your account and data at any time
We comply with GDPR, CCPA, and Singapore PDPA

4. ERRORS

While we strive to provide accurate information and reliable AI-generated output through the Services, errors, inaccuracies, or omissions may occur, including those that relate to pricing, feature descriptions, availability, AI responses, and offers. We reserve the right to correct any errors, inaccuracies, or omissions and to change or modify information at any time without prior notice.

AI Output Disclaimer: AI-generated content may contain errors, inaccuracies, or hallucinations. You are solely responsible for reviewing, verifying, and validating all AI-generated output before use. MUSE makes no warranties regarding the accuracy, completeness, or reliability of AI-generated content.

5. SUBSCRIPTIONS AND PURCHASES

5.1 Subscription Plans and Pricing

MUSE offers multiple subscription tiers:

Free Tier: Basic features with usage limitations
Premium Monthly: Full features with monthly billing
Premium Annual: Full features with annual billing at discounted rate

All subscription prices are listed on the Services in U.S. Dollars (USD), Singapore Dollars (SGD), or other available currencies. Prices are exclusive of applicable taxes, which will be charged separately.

Prices may change at any time, but changes shall not affect active subscriptions for which we have confirmed payment. Current pricing is available at https://museai.im/pricing.

5.2 Payment Terms

Payment is due in advance for each billing cycle. Credit cards and other payment methods are subject to verification and authorization by the payment processor. By subscribing, you authorize us to charge your payment method automatically at each billing cycle.

Automatic Renewal: All subscriptions automatically renew unless you cancel before the end of the current billing cycle. You will be charged the then-current price at renewal.

Billing Cycle:

Monthly subscriptions renew monthly on the anniversary date
Annual subscriptions renew annually on the anniversary date

We will send a reminder email before your subscription renews (typically 7 days in advance for monthly, 30 days for annual).

5.3 Refunds and Cancellations

Cancellation: You may cancel your subscription at any time through your Account settings or by contacting us. Upon cancellation:

Your subscription continues until the end of the current billing period
You retain access to paid features until that date
No refund is provided for the unused portion of the current period (except as stated below)
Your account converts to the Free tier after the paid period ends

14-Day Money-Back Guarantee: For first-time Premium subscribers only, if you are not satisfied with your Premium subscription, you may request a full refund within 14 days of your initial purchase. This guarantee applies only to your first Premium subscription purchase.

To request a refund:

Email admin@museai.im within 14 days of purchase
Subject line: "Refund Request"
Include your account email and reason for refund

Refunds are processed within 5-10 business days to your original payment method.

Exclusions:

The 14-day guarantee does not apply to subscription renewals
No refunds are provided if your account is terminated for violation of these Terms

5.4 Failed Payments

If a payment fails:

We will notify you via email
We will attempt to charge again within 3-7 days
If payment continues to fail, your access may be suspended
If payment is not received within 30 days, your account may be terminated

5.5 Free Trials

We may offer free trials of Premium features. Free trials:

Are available to eligible new users only
Require payment information
Automatically convert to paid subscriptions unless cancelled before the trial ends

IMPORTANT: Unless you cancel before the end of the free trial, your subscription will automatically convert to a paid subscription and your payment method will be charged. We will send a reminder email 3 days before the trial ends.

6. INTELLECTUAL PROPERTY AND OWNERSHIP

6.1 Content

The Services, including all features and materials, such as the text, logos, software, scripts, data compilations, graphics, user interfaces, and interactive features provided as part of the Services (collectively, "Content"), as well as the underlying AI models and algorithms, are the property of MUSE or its licensors and protected by copyright, patent, trademark, and other intellectual property laws.

6.2 Trademarks

The trademark MUSE and other trademarks, service names, logos, and designs used by MUSE in connection with the Services (collectively, the "Marks") are trademarks of MUSE in Singapore and other countries. No right, title, or interest in or to any of the Marks is transferred to you and all rights not expressly granted are reserved. The Marks may not be used by you without the express written permission of MUSE.

6.3 User Content Ownership

You Retain Ownership: You retain all ownership rights to any content, data, documents, images, code, or other materials that you upload, submit, or input into the Services ("User Content"). By submitting User Content, you represent and warrant that you own or have the necessary rights to provide such content.

License to MUSE: By submitting User Content to the Services, you grant MUSE a limited, non-exclusive, worldwide, royalty-free license to use, store, process, and display your User Content solely for the purpose of:

Providing the Services to you
Improving and maintaining the Services
Complying with applicable laws and regulations

This license terminates when you delete your User Content or close your account, except to the extent we need to retain copies for legal compliance or backup purposes.

Important: We do NOT use your private User Content to train our AI models without your explicit consent. See Section 9.4 for details on AI training practices.

6.4 AI-Generated Content Ownership

Output Ownership: Subject to your compliance with these Terms and payment of applicable fees, you own the output generated by the AI in response to your prompts ("AI-Generated Content"), to the extent permitted by law.

Limitations:

AI-Generated Content may not be unique; other users may receive similar or identical output
You are responsible for ensuring AI-Generated Content does not infringe third-party rights
MUSE retains all rights to the underlying AI models and technology

6.5 Feedback and Suggestions

You hereby grant to MUSE a world-wide, perpetual, irrevocable, royalty-free license to use any questions, comments, suggestions, ideas, feedback or other information about the Services that you provide to us ("Feedback"). MUSE may use Feedback for any purpose without compensation or attribution to you.

6.6 Reviews and User Submissions

Anything that you submit or post to public areas of the Services, including reviews, comments, forum posts, or shared content (collectively, "Submissions"), is treated as non-confidential and non-proprietary. By submitting, you grant MUSE a worldwide, perpetual, irrevocable, royalty-free license to use, display, reproduce, and distribute such Submissions.

You may not post Submissions that:

Violate intellectual property rights
Contain personal information of others
Are illegal, offensive, or inappropriate
Include images of anyone under 18 years old

We reserve the right to remove any Submissions for any reason.

7. THIRD PARTY LINKS AND RESOURCES

The Services may contain links to third-party sites, services, or resources that are not owned or controlled by us. References to any third-party names, marks, products, or services are not an endorsement, sponsorship, or recommendation.

We have no control over, assume no responsibility for, and do not endorse the content, privacy policies, or practices of any third-party sites or services. Your use of third-party sites or services is at your own risk and will be governed by such third party's terms and policies.

Third-Party Integrations: When you connect MUSE to third-party services (e.g., Google Drive, GitHub, Notion), you authorize us to access certain data from those services on your behalf. Your use of third-party integrations is subject to the third party's terms of service and privacy policy. We are not responsible for the acts or omissions of third-party service providers.

8. ADDITIONAL APP TERMS

8.1 App License

Subject to your compliance with these Terms, MUSE grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install and use a copy of the App on devices that you own or control and to run such copy of the App solely for your own personal purposes.

8.2 App Store Terms

Apple App Store: If you downloaded the App from the Apple App Store, you acknowledge and agree that:

These Terms are between you and MUSE only, not Apple
MUSE, not Apple, is solely responsible for the App
Your use must comply with Apple's App Store Terms of Service
Apple has no obligation to provide maintenance or support
Apple is not responsible for addressing any claims relating to the App
Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them

Google Play Store: If you downloaded the App from Google Play, you acknowledge and agree that:

These Terms are between you and MUSE only, not Google
MUSE, not Google, is responsible for the App and its content
Your use must comply with Google Play's Terms of Service

8.3 Mobile Device Requirements

To use the App, you must have:

A compatible mobile device (iOS 14.0+ or Android 8.0+)
A reliable internet connection
Sufficient storage space
Necessary permissions granted to the App

8.4 Updates and Upgrades

We may from time to time develop updates, patches, or upgrades to the App. These updates may be automatically downloaded and installed. You consent to such automatic updates. We may modify or discontinue the App at any time with or without notice.

9. AI-SPECIFIC TERMS

9.1 AI Technology Limitations

You acknowledge and agree that:

No Guarantees of Accuracy: AI-generated content may contain errors, inaccuracies, biases, or "hallucinations" (plausible-sounding but factually incorrect information). MUSE does not warrant the accuracy, completeness, reliability, or usefulness of AI-generated content.

Not a Substitute for Professional Judgment: The Services are tools to assist your work, not to replace human judgment, expertise, or professional advice. You are solely responsible for:

Reviewing and verifying all AI-generated output
Ensuring compliance with applicable laws, regulations, and professional standards
Making final decisions based on your own judgment

Evolving Technology: AI technology is rapidly evolving. The capabilities, limitations, and behaviors of our AI models may change over time as we update and improve the Services.

9.2 Prohibited AI Uses

You may not use the AI Services to:

Illegal or Harmful Content:

Generate content for illegal purposes
Create content that promotes violence, hatred, or discrimination
Produce sexually explicit content involving minors
Generate content for harassment, fraud, or deception

Misinformation and Manipulation:

Create deepfakes or synthetic media intended to deceive
Generate fake news or propaganda
Manipulate democratic processes or elections
Create fake reviews, testimonials, or impersonations

Professional Misconduct:

Practice licensed professions (law, medicine) without proper authorization
Replace required human professional judgment without disclosure
Violate fiduciary duties or professional ethics

Malicious Use:

Develop malware, viruses, or hacking tools
Generate phishing or social engineering content
Create weapons or dangerous materials
Generate content for extremist recruitment

Academic Dishonesty:

Complete assignments or exams when prohibited by your institution
Plagiarize or pass off AI content as entirely your own when disclosure is required
Violate academic integrity policies

Note: Using MUSE as a research and writing assistant with proper disclosure is acceptable when permitted.

9.3 AI Output Responsibility

Your Responsibility: You are solely responsible for:

How you use AI-generated content
Ensuring AI output does not violate any laws or third-party rights
Disclosing use of AI when required by law, regulation, or professional standards
Fact-checking and verifying AI-generated information
Exercising appropriate human oversight and judgment

No Warranties: MUSE provides no warranties regarding AI output, including:

Accuracy or truthfulness
Originality or non-infringement
Fitness for any particular purpose
Compliance with any standards or regulations

9.4 AI Training and Data Use

Your Content and AI Training:

We do NOT use your private User Content (documents, conversations, uploads) to train or improve our AI models without your explicit, opt-in consent
Aggregated, anonymized usage data (e.g., feature usage statistics) may be used to improve the Services
Publicly shared content (if any) may be used for improvement purposes
You can opt out of any optional data usage programs in your Account settings

Third-Party AI Models:

The Services may use AI models from third-party providers (e.g., OpenAI, Anthropic, Google)
Your use of the Services is subject to the third-party AI provider's terms and policies
We select AI providers that respect user privacy, but we cannot control their practices
Third-party AI providers may retain limited data for abuse prevention and legal compliance

Data Retention for AI Operations:

We may retain AI interactions for a limited time (typically 30-90 days) for:

Abuse and misuse detection
Legal compliance
Service debugging and improvement

You can request deletion of your data by contacting us

9.5 AI Bias and Fairness

You acknowledge that AI systems may exhibit biases or produce outputs that reflect biases present in training data. MUSE is committed to:

Monitoring for and mitigating AI bias
Improving fairness and representativeness of outputs
Providing tools for users to provide feedback on problematic outputs

If you encounter biased, unfair, or inappropriate AI output, please report it to tech@museai.im.

9.6 Content Filtering and Safety

We implement content filters and safety measures to prevent generation of prohibited content. However:

No filtering system is perfect
Users may attempt to circumvent filters ("jailbreaking")
We continuously improve our safety systems

You agree not to:

Attempt to bypass or circumvent content filters or safety measures
Share techniques for generating prohibited content
Use "jailbreak" prompts or exploits

Violations may result in immediate account termination.

10. EVENTS BEYOND OUR CONTROL

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under the Terms when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

Strike, lockout, or other forms of protest
Civil unrest, revolt, invasion, terrorist attack or threat, war (declared or not)
Fire, explosion, storm, flood, earthquake, epidemic, pandemic, or any other natural disaster
Inability to use public or private telecommunication systems or cloud infrastructure
Failure of third-party AI providers, cloud services, or infrastructure providers
Acts, decrees, legislation, regulations or restrictions of any government
Cyberattacks, distributed denial of service attacks, or other malicious interference

Our obligations under the Terms are suspended during Force Majeure and extended by an amount of time equal to the Force Majeure duration. We will provide reasonable efforts to end or mitigate Force Majeure effects.

11. LIMITATION OF LIABILITY

11.1 Disclaimer of Certain Damages

YOU UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL MUSE BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE OR DATA, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES OR COSTS DUE TO LOSS OF PRODUCTION OR USE, LOSS OF BUSINESS OR MANAGEMENT TIME, BUSINESS INTERRUPTION, LOSS OF INCOME OR CONTRACTS, LOSS OF FORECAST SAVINGS, OR PROCUREMENT OF SUBSTITUTE SERVICES, IN EACH CASE WHETHER OR NOT MUSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR ANY USE OF THE SERVICES, INCLUDING WITHOUT LIMITATION DAMAGES FROM:

(A) THE USE OR INABILITY TO USE THE SERVICES;
(B) RELIANCE ON AI-GENERATED CONTENT OR ERRORS IN AI OUTPUT;
(C) COST OF PROCUREMENT OF SUBSTITUTE SERVICES;
(D) UNAUTHORIZED ACCESS TO, LOSS OF, OR ALTERATION OF YOUR DATA;
(E) STATEMENTS OR CONDUCT OF ANY THIRD-PARTY;
(F) FAILURE OF THIRD-PARTY INTEGRATIONS OR AI PROVIDERS;
(G) ANY OTHER MATTER RELATED TO THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.

11.2 Cap on Liability

TO THE FULLEST EXTENT PROVIDED BY LAW:

(A) FOR CLAIMS ARISING OUT OF SUBSCRIPTION FEES, MUSE'S LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO MUSE IN THE 12 MONTHS PRECEDING THE CLAIM.
(B) FOR ALL OTHER CLAIMS, MUSE'S LIABILITY SHALL NOT EXCEED $100 USD (OR EQUIVALENT IN YOUR LOCAL CURRENCY).

11.3 Exclusions

THE LIMITATIONS OF LIABILITY SHALL NOT APPLY TO:

Death or personal injury caused by MUSE's negligence
Fraud or fraudulent misrepresentation by MUSE
Any liability that cannot be excluded under applicable law

IN ADDITION, CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

11.4 Basis of the Bargain

THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN MUSE AND YOU.

12. DISCLAIMERS OF WARRANTIES

PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF MUSE TO YOU.

12.1 Services Provided "AS IS"

BY USING THE SERVICES, YOU HEREBY ACKNOWLEDGE AND AGREE THAT WE ARE PROVIDING THE SERVICES, INCLUDING THE SITE, APP, AND AI TECHNOLOGY, ON AN "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

WITHOUT LIMITING THE FOREGOING, AND TO THE EXTENT PERMITTED BY LAW, MUSE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND RELATING TO THE SERVICES, INCLUDING:

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED CONTENT
UNINTERRUPTED OR ERROR-FREE SERVICE
SECURITY OR FREEDOM FROM VIRUSES OR HARMFUL COMPONENTS
RESULTS OR OUTCOMES FROM USE OF THE SERVICES

12.2 AI-Specific Disclaimers

MUSE MAKES NO WARRANTIES THAT:

AI-generated content will be accurate, complete, or error-free
AI output will be original or non-infringing
The AI will understand your prompts as intended
AI responses will meet your specific requirements
Use of AI output will comply with applicable laws or standards

12.3 Third-Party Services and Integrations

MUSE MAKES NO WARRANTIES REGARDING:

The availability, reliability, or security of third-party services
The quality or accuracy of data from third-party integrations
The actions or omissions of third-party AI providers

12.4 No Professional Advice

THE SERVICES ARE NOT INTENDED TO PROVIDE, AND SHOULD NOT BE RELIED UPON FOR, PROFESSIONAL ADVICE INCLUDING:

Legal advice or services
Medical diagnosis or treatment
Financial or investment advice
Tax or accounting advice
Professional counseling or therapy

12.5 Your Sole Remedy

YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THE SERVICES AND, IF APPLICABLE, CANCEL YOUR SUBSCRIPTION IN ACCORDANCE WITH OUR REFUND POLICY.

12.6 Exclusions

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSIONS OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. AS A RESULT, THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU IN WHOLE OR IN PART, AND YOU MAY HAVE ADDITIONAL RIGHTS UNDER APPLICABLE LAW.

13. LEGAL DISPUTES AND ARBITRATION AGREEMENT

PLEASE READ THE FOLLOWING CLAUSES CAREFULLY – THEY MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

13.1 Governing Law

These Terms shall be governed by the laws of Singapore, without giving effect to any principles that provide for the application of the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13.2 Applicability of Arbitration Agreement

Subject to the terms of this Arbitration Agreement, you and MUSE agree that any dispute, claim, or disagreement arising out of or relating in any way to your access to or use of the Services or these Terms (each a "Dispute") will be resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of SIAC for the time being in force, rather than in court, except that:

(i) you and MUSE may assert claims or seek relief in a small claims court if such claims qualify and remain in small claims court; and
(ii) you and MUSE may seek equitable relief in court for infringement or other misuse of intellectual property rights.

13.3 Waiver of Jury Trial

YOU AND MUSE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and MUSE are instead electing that all Disputes shall be resolved by arbitration, except as specified above. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

13.4 Class Action Waiver

YOU AND MUSE AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE.

Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party's individual claim.

This means you may not seek relief on behalf of any other parties in arbitration.

Notwithstanding anything to the contrary, if a court decides by final decision that the limitations of this Class Action Waiver are invalid or unenforceable as to a particular claim, that particular claim shall be severed and pursued in court. All other Disputes shall be arbitrated. This paragraph does not prevent you or MUSE from participating in a class-wide settlement of claims.

13.5 Informal Dispute Resolution

Before commencing arbitration, you and MUSE agree to try to resolve any Dispute informally. You must send written notice to admin@museai.im describing the Dispute and your desired resolution. We will attempt to resolve the Dispute within 60 days. If we cannot resolve it informally, either party may initiate arbitration.

Engaging in informal dispute resolution is a condition precedent to commencing arbitration. The statute of limitations shall be tolled during this informal resolution process.

13.6 Arbitration Procedures

Arbitration Seat: The seat of arbitration shall be Singapore.

Language: The arbitration shall be conducted in English.

Number of Arbitrators: The arbitration shall be conducted by one (1) arbitrator appointed in accordance with SIAC Rules.

Arbitration Costs:

Each party shall bear their own legal fees and costs
SIAC administrative fees and arbitrator fees shall be split equally between the parties, unless the arbitrator determines otherwise based on the circumstances

Confidentiality: The arbitration proceedings and award shall be confidential, except as required by law or for enforcement purposes.

13.7 30-Day Right to Opt Out

You have the right to opt out of this Arbitration Agreement by sending written notice to admin@museai.im within thirty (30) days after first accepting these Terms. Your notice must include your name, address, email address, and an unequivocal statement that you want to opt out of this Arbitration Agreement.

If you opt out, all other parts of these Terms will continue to apply to you. Opting out has no effect on any other arbitration agreements you may have with us.

13.8 Authority of Arbitrator

The arbitrator shall have exclusive authority to resolve any Dispute, including disputes about the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, except that:

(i) All disputes about the Class Action Waiver shall be decided by a court of competent jurisdiction, not an arbitrator;
(ii) All disputes about payment of arbitration fees shall be decided by a court, not an arbitrator;
(iii) All disputes about whether either party has satisfied any condition precedent to arbitration shall be decided by a court, not an arbitrator.

The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions. The award is final and binding and may be entered as a judgment in any court having jurisdiction.

13.9 Modifications to Arbitration Agreement

If MUSE makes any material change to this Arbitration Agreement, we will notify you and you will have thirty (30) days to reject the change by writing to admin@museai.im. If you reject the change, the previous version of the Arbitration Agreement remains in effect.

13.10 Jurisdiction for Non-Arbitrable Disputes

To the extent a Dispute is not subject to arbitration (e.g., because you opted out or the Dispute falls within an exception), you agree to submit to the personal and exclusive jurisdiction of the courts located in Singapore. You waive any objection to venue in Singapore courts and any claim that Singapore is an inconvenient forum.

14. LEGAL TERMS

14.1 Assignment

You may not assign or transfer these Terms (or any of your rights or obligations under these Terms) without prior written consent from MUSE. Any attempted assignment without consent is void. We may freely assign or transfer these Terms. These Terms bind and inure to the benefit of the parties and their respective legal representatives, successors, and assigns.

14.2 Entire Agreement

These Terms, together with our Privacy Policy and any Supplemental Terms, constitute the entire agreement between you and MUSE concerning the Services and supersede all prior agreements, discussions, and writings regarding the Services.

14.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

14.4 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term shall be deemed a continuing waiver of such term or any other term.

14.5 Electronic Communications

You consent to receive communications from MUSE electronically, including via email and in-app notifications. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

14.6 Indemnification

You agree to indemnify, defend, and hold harmless MUSE, its parent WPS SOFTWARE PTE. LTD., and their officers, directors, employees, agents, and affiliates from all third-party claims and costs (including reasonable attorneys' fees) arising out of or related to:

your use of the Services;
your User Content;
your violation of these Terms;
your violation of any law or third-party rights;
your use of AI-generated content in violation of applicable laws or professional standards.

We will notify you of any such claim and provide reasonable assistance in defending it. You will allow us to participate in the defense. We reserve the right to assume exclusive defense of any matter subject to indemnification by you.

14.7 Export Controls

You may not use, export, import, or transfer the Services except as authorized by Singapore law, U.S. law, and the laws of the jurisdiction in which you obtained the Services. You represent that:

(i) you are not located in a country subject to comprehensive sanctions or embargoes;
(ii) you are not listed on any governmental list of prohibited or restricted parties;
(iii) you will not use the Services for any purpose prohibited by applicable export control laws.

14.8 U.S. Government Rights

If you are a U.S. government entity, the Services constitute "commercial computer software" and "commercial computer software documentation" as those terms are used in 48 C.F.R. § 12.212. Use, duplication, and disclosure are subject to the restrictions in these Terms.

14.9 Notice

Where MUSE requires that you provide an email address, you are responsible for providing a valid and current email address. Notices sent to your registered email address constitute effective notice.

You may give notice to MUSE by:

Email: admin@museai.im
Mail: 6 RAFFLES QUAY, #14-02, SINGAPORE 048580

14.10 Survival

Provisions of these Terms that by their nature should survive termination shall survive, including: Sections 6 (Intellectual Property), 9 (AI-Specific Terms), 11 (Limitation of Liability), 12 (Disclaimers), 13 (Arbitration), and 14 (Legal Terms).

14.11 Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to Force Majeure events as defined in Section 10.

14.12 Independent Contractors

You and MUSE are independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship.

14.13 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated (e.g., Apple as third-party beneficiary for App Store terms).

15. NOTICE OF INTELLECTUAL PROPERTY INFRINGEMENT

15.1 DMCA Notice Requirements

As we respect others' intellectual property rights, if you believe that material on the Services violates your copyright, trademark, or other intellectual property rights, please submit a notice to admin@museai.im with the subject "Intellectual Property Infringement" and include:

A physical or electronic signature of a person authorized to act on behalf of the intellectual property owner
Identification of the intellectual property being infringed, including registration numbers if applicable
Identification of the allegedly infringing material and its location on the Services
Your contact information (name, address, telephone, email)
A statement that you have a good-faith belief that the use is not authorized
A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the owner

You may also send notices to:

MUSEPULSE TECHNOLOGIES PTE. LTD.

Attn: Legal Department / Copyright Agent

6 RAFFLES QUAY, #14-02

SINGAPORE 048580

Upon receipt, we may remove or disable access to the allegedly infringing material and notify the user who posted it. We may terminate accounts of repeat infringers.

15.2 Counter-Notice Requirements

If you believe material you posted was removed by mistake, you may file a counter-notification including:

Your physical or electronic signature
Identification of the removed material and its prior location
Your contact information
A statement under penalty of perjury that you believe the material was removed by mistake
A statement consenting to jurisdiction of Singapore courts (or courts where you reside) and accepting service from the person who filed the original notice

Send counter-notices to the address above. The removed material may be restored 10-14 business days after we receive your counter-notice unless the original complainant files a lawsuit.

16. CONTACT US

We welcome your questions and comments about these Terms or the Services.

Email: admin@museai.im (general inquiries, legal matters)
Email: tech@museai.im (technical support)
Mail: MUSEPULSE TECHNOLOGIES PTE. LTD., 6 RAFFLES QUAY, #14-02, SINGAPORE 048580

Customer Support: For account issues, billing questions, or technical support, please email tech@museai.im or use the support features within your Account.

17. INTERNATIONAL USERS

The Services are operated from Singapore and intended for global users. However, availability and features may vary by jurisdiction. By using the Services from outside Singapore, you acknowledge that:

You are responsible for compliance with your local laws
Your data may be transferred to and processed in Singapore, the United States, and other countries
Some features may not be available in all regions
You consent to international data transfers as described in our Privacy Policy

Regional Restrictions: We may restrict access to the Services or certain features based on your location to comply with local laws or business considerations.

Language: These Terms are provided in English. Translations may be provided for convenience, but the English version governs in case of any conflict.

END OF TERMS OF SERVICE

Last Updated: April 16, 2026 | Version: 1.0

Company: MUSEPULSE TECHNOLOGIES PTE. LTD. | Registration: Singapore | Contact: admin@museai.im