Terms of Service

Last updated: June 30, 2026

Effective Date: June 30, 2026

Before you access our Services, please read these Terms of Service carefully.

These terms and conditions ("Agreement" or "Terms") govern your use of Muse and other products and services we may offer for individuals ("Users"), along with any associated applications, software, and any websites, pages, features, or content (collectively, our "Services") owned and operated by MUSEPULSE TECHNOLOGIES PTE. LTD. and its affiliates (hereinafter referred to as "Company", "we", "us" and "our").

By using the services, you agree to these terms. If you do not agree to these terms, do not access or use the services.

1. General

1.1 Services

The Services provide an AI-powered assistant that enables users to enhance productivity, creativity, and information management through artificial intelligence technology. The Services include document creation, data analysis, research assistance, code generation, image creation, and workflow automation capabilities. The specific Services provided by us, including their names, scope, term, standards and quantities, shall be as actually provided by us. We have been developing new technologies and features, in order to improve our service quality and user experience. We may launch new services and features, or replace, adjust or discontinue certain existing services from time to time, provided that we will perform the obligation of notification and provide the relevant support in accordance with the applicable laws and regulations. If you have any questions, you may contact us through the Feedback channel.

While we strive to provide accurate information and reliable AI-generated output through the Services, errors, inaccuracies, or omissions may occur, including those that relate to feature descriptions, availability, and AI responses. We reserve the right to correct any errors, inaccuracies, or omissions and to change or modify information at any time without prior notice.

1.2 Updates to These Terms

We reserve the right to modify, update, or revise these Terms at any time in our sole discretion. Any changes will take effect upon posting of the updated Terms to the Services, and the "Last Updated" date at the top of these Terms will be revised accordingly.

We may notify you of material changes by one or more of the following methods:

(a) publishing the updated Terms on the relevant product or service page;
(b) displaying a notice within the Services; or
(c) sending a notification to the email address associated with your account.

You are responsible for reviewing these Terms periodically. Failure to access or read the updated Terms, whether due to inability to connect to the internet, failure to visit the relevant page, or any other reason, does not affect the legal binding force or validity of the updated Terms. You may not deny the enforceability of any updated Terms on the grounds that you did not actually read them.

Where required by applicable law or where Company determines it appropriate, Company may require your affirmative consent to the updated Terms before permitting continued use of the Services or certain features thereof.

By continuing to access or use the Services after updated Terms have been posted, you acknowledge that you have read, understood, and agreed to be bound by the updated Terms. If you do not agree to any changes, you must immediately stop using the Services.

1.3 Supplemental Terms

Your use of, and participation in, certain features and functionality of the Services may be subject to additional terms, such as our subscription plans ("Supplemental Terms"), the terms of which are hereby incorporated by reference. If these Terms are inconsistent with the Supplemental Terms, then the Supplemental Terms control with respect to the applicable Services.

2. Use of Our Services

2.1 Use of Services

Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Services for the purpose of personal use and individual professional use, and not for any commercial resale or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. In addition, we may restrict access to some or all parts of the Services at any time without prior notice.

Subject to your compliance with this Agreement, Company grants you a limited non-exclusive, non-transferable, non-sublicensable, revocable license to download, install and use one copy of the software included in the Services on a single device that you own or control and to run such copy of the software solely for your own personal purposes.

2.2 Third-Party Services

2.2.1 Third-Party Links

The Services may contain links to third-party websites, applications, and services that are not owned or controlled by Company, including but not limited to payment processors. When you click on such a link, you will leave the Services and become subject to the terms and privacy policies of the applicable third party. Such links are provided solely for your convenience. References to any third-party names, marks, products, or services do not constitute an endorsement, sponsorship, or recommendation by Company.

2.2.2 Integrated Third-Party Services

The Services may integrate with or enable you to integrate with third-party platforms and tools ("Third-Party Integrations"), allowing you to access and use such services directly within the Services. When using Third-Party Integrations, you should exercise caution to protect your personal data and security. Your use of any Third-Party Integration is governed solely by the terms and privacy policies of the applicable third-party provider. Company does not control and is not responsible for the conduct, availability, or performance of any Third-Party Integration.

2.2.3 Third-Party Account Access

The Services may allow you to connect accounts you maintain with third-party services ("Third-Party Accounts"), and authorize Company to access such accounts on your behalf. By connecting a Third-Party Account, you represent and warrant that:

(a) you are entitled to disclose your Third-Party Account credentials to Company and to grant Company access to such account without breaching any terms governing your use of that account; and
(b) granting such access will not obligate Company to pay any fees or subject Company to any usage limitations imposed by the applicable third-party service provider.

By granting Company access to a Third-Party Account, you authorize Company to access, retrieve, and store content and data you have provided to or stored in that account ("Third-Party Account Content") to the extent necessary to provide the Services. Unless otherwise specified in this Agreement, Third-Party Account Content is treated as Your Content (as defined in Section 4.3) for all purposes of this Agreement. Your relationship with any third-party service provider associated with a Third-Party Account is governed solely by your agreement with that provider.

2.2.4 Disclaimer

Company does not review, approve, monitor, endorse, or warrant any third-party services, third-party integrations, or third-party account content. Your access to and use of any third-party services is at your own risk. To the fullest extent permitted by applicable law, Company and its licensors shall not be liable for any claim, loss, injury, or damage of any kind arising from:

(a) your access to or use of any third-party links or services;
(b) the conduct, availability, accuracy, or performance of any third-party integrations;
(c) any personally identifiable information provided to Company by third-party service providers in violation of the privacy settings you have established with such providers; or
(d) any content, product, or service provided by or in connection with any third-party services.

2.3 Local Environment Access

Certain features of the Services require access to your local device environment, including browser extensions, desktop applications, or other locally-installed software ("Local Access Features"). By enabling any Local Access Feature, you grant Company permission to operate within your local environment, including accessing existing login sessions, authentication tokens, cookies, and network connections, and you acknowledge that:

(a) actions executed through Local Access Features may be attributed to you by third-party services, and you are solely responsible for compliance with such third parties' terms of service;
(b) Company is not liable for any consequences arising from third-party services detecting, restricting, or terminating your access due to automated operations conducted through Local Access Features; and
(c) you may disable Local Access Features at any time, though doing so may limit certain functionality of the Services.

2.4 Content Sharing

We may provide tools through the Services that enable you to export information, including Your Content, to third parties or Third-Party Services. By using one of these tools, you agree that we may transfer that information to the applicable third party or Third-Party Service. We are not responsible for any third party or Third-Party Service's use of your exported information.

2.5 Limitations on Use

2.5.1 Code of Conduct

You agree not to use the Services for any purpose that is prohibited by this Agreement or by applicable law and regulations, and any other documentation, guidelines, or policies we make available to you.

You shall not (and shall not permit any third party to):

(a) license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Services or any portion thereof;
(b) frame or utilize framing techniques to enclose any trademark, logo, or other proprietary content of the Services, or use any meta tags or other "hidden text" using Company's name or trademarks;
(c) modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Services, except to the extent expressly permitted by applicable law;
(d) use any manual or automated means (including spiders, robots, scrapers, crawlers, data mining tools or similar) to scrape, index, or download data from the Services, or use the Services or any Output to train, develop or improve any competing artificial intelligence model or system;
(e) use false information, multiple accounts, or automated tools to circumvent activity rules, usage limits, safety measures, or security features of the Services, or exploit any system vulnerability in the Service;
(f) upload, distribute or publish through the Services any content that: (i) violates or infringes any copyright, patent, trademark, trade secret or other proprietary right of any person; (ii) is libelous, threatening, defamatory, obscene, pornographic, discriminatory, or may give rise to civil or criminal liability; or (iii) contains any virus, worm, logic bomb, Trojan horse or other malicious or technologically harmful code;
(g) use the Services to generate, distribute or facilitate misinformation, deception, fraud, harassment, or any illegal or harmful activity, including creating content that may violate applicable law or our Usage Policy;
(h) use the Services to distribute unsolicited promotional or commercial content, or solicit other users for commercial purposes;
(i) remove or destroy any copyright notices or other proprietary markings contained on or in the Services;
(j) impersonate any person or entity, including any employee or representative of Company; or
(k) interfere with or attempt to interfere with the proper functioning of the Services, including by overloading, flooding, spamming, mail bombing, crashing the Services, or by any other means not expressly permitted by this Agreement.

2.5.2 Content Restrictions

Your use of the Services must comply at all times with this Agreement, applicable law. Without limiting the foregoing, you must not share, upload, or make available any Input or other content through the Services, or attempt to create any Output through the Services, that:

(a) contains any sensitive personal information, including:
- (i) government-issued identification numbers, including Social Security numbers or equivalent;
- (ii) protected health information subject to applicable law, including information regarding an individual's medical history, mental or physical condition, or medical treatment or diagnosis;
- (iii) health insurance information;
- (iv) biometric information;
- (v) passwords or credentials to any online or financial accounts not required for use of the Service;
- (vi) account login information, debit card or credit card numbers, in combination with any security code, password, or credentials allowing access to an account;
- (vii) precise geolocation data;
- (viii) financial account data, including bank account details, transaction histories, or balances;
- (ix) personal information revealing the contents of any individual's mail, email, or text messages, unless Company is the intended recipient;
- (x) genetic data;
- (xi) personal information of children under 16 years of age, or such other age as required by applicable law;
- (xii) data relating to criminal convictions or offenses; or
- (xiii) data revealing a person's racial or ethnic origin, political views, religious or philosophical beliefs, trade union membership, citizenship or immigration status, sexual orientation, or sex life;
(b) includes any identifiable person, their personal characteristics, or any photograph of another person, without that person's express prior consent;
(c) involves commercial activities without Company's prior written consent, including contests, sweepstakes, barter, advertising, or pyramid schemes; or
(d) contains nudity, violence, sexually explicit, obscene, or offensive subject matter, as determined by Company in its sole discretion.

2.5.3 Enforcement

Upon discovering any violation of this section, we may, in our sole discretion and without prior notice:

(a) issue a warning or require remedial action;
(b) deduct Credits (as defined in Section 3) or disqualify users from any activities;
(c) temporarily or permanently suspend or terminate your account; or
(d) take appropriate legal action, including reporting to relevant authorities, for serious or repeated violations.

The rights granted to you in this Agreement are subject to your compliance with this section. Any unauthorized use of the Services automatically terminates all licenses granted by Company hereunder.

2.6 Account Creation and Termination

In order to access features or services available on the Services, you will have to create a MUSE user account ("User Account"), including setting up a password. You may not use another person's account or password.

You are solely responsible for protecting the confidentiality of your User Account and the information you hold for your User Account, including your password, as well as any and all activity that occurs under your User Account. In no event will we be liable for any loss, theft or fraudulent use of your User Account. You agree to immediately notify us of any unauthorized use of your User Account, password, or any other breach or threatened breach of the Services security. You warrant and confirm that you will only use your own User Account or password in connection with accessing and using the Services.

You must provide valid, complete, and accurate data of the type required on the Services when creating an account or subscribing to paid plans, and it is your sole responsibility to make certain that such data is accurate. All names, addresses, and payment information (as applicable) must also be accurate and valid. We are not liable for any inability to access or failure to use the Services due to your inaccurate information.

We reserve the right to suspend or terminate your User Account in our discretion, including, without limitation, if we believe that your conduct violates applicable law or is harmful to our interests or violates these Terms.

You may terminate your User Account at any time and for any reason, through your Account settings, or by contacting us as described in the "Contact Us" Section. If you have unused subscription time or Credits at the time of termination or cancellation of your User Account, you may lose the ability to use them.

2.7 Push Notifications and Service Recommendations

We may push messages or recommend services to you through the Services, for public-interest purposes, or in order to enable you to better understand the Services. The content displayed in the push notifications and service recommendations sent through the Services may be protected by intellectual property rights, so you must comply with the provisions of Section 4 hereof.

2.8 Age Requirements

You (the user of the Services) must be at least 16 years old (or such other age as required by applicable law) or older to use the Services. By using the Services, you represent and warrant that you meet the applicable age requirement. We reserve the right to request age verification at any time.

2.9 Updates to the Services

Regarding the applications, software, desktops, or any computer programs (collectively as "Applications") that are included in the Services, we may from time to time develop new features and provide updates by way of replacement, modification, or upgrade. We will give you reasonable advance notice of updates where practicable; however, to maintain the security, consistency, or functionality of the Applications, or to comply with applicable laws and regulations, we may update the Applications, or change or restrict certain functions, without special notice, provided your legitimate rights and interests are not adversely affected. We may deliver notice of updates through announcements on our website, in-app pop-ups or the "Check for Updates" feature, or by email, and updates made outside any applicable upgrade-protection period may be chargeable. You are advised to promptly download the latest versions. If you do not accept an update, you must not download, install, or use it; by installing an update you accept it, acknowledge that it may not include all functions of prior versions, and agree that the update is governed by this Agreement (or any superseding agreement accompanying it) and that your license to use prior versions will expire.

3. Subscriptions and Purchases

3.1 Subscription Plans and Pricing

We offer multiple subscription plans. Prices may change at any time, but changes shall not affect active subscriptions for which we have confirmed payment. Should there be any alterations (e.g., subscription cost and availability of the payment service), we will promptly update the pricing page and website. Current pricing and subscription plans are available within the Services.

3.2 Payment Terms

You must pay for the Services using a supported payment method, which we may change at our discretion and which may vary by jurisdiction and service model. Payments are processed through third-party payment service providers, whose terms you agree to abide by. By providing a payment method, you represent that you are authorized to use it and that all related payment information is accurate and to charge you for the purchased Services. Payment is due in advance for each billing cycle, and all payment methods are subject to the processor's verification and authorization. If a payment cannot be processed or is reversed, we may suspend or decline your access to the affected Services. All subscriptions renew automatically (monthly or annually on the anniversary date as applicable) at the then-current price unless canceled by you before the end of the current billing cycle; we may change fees or billing methods at our discretion, with changes effective at the next cycle, and will send a renewal reminder in advance as required by applicable law.

If we charge additional fees in connection with our Services, we will give you an opportunity to review and accept the additional fees before you are charged. Also, additional fees may apply for additional Services or features of the Services that we may make available. If you do not accept any such additional fees, we may discontinue your access to the Services or features.

Should payment fail during the auto-renewal process, we shall provide you with prompt notice via the product interface and will attempt to charge again within 15 days, and if your payment continues to fail, your access to the paid features may be terminated as well.

3.3 Credits

The Services operate on a credit-based system. Credits may be purchased, earned, or granted through promotions or subscriptions. Each service consumes a predefined number of credits ("Credits") based on complexity, volume, or duration, which is determined at Company's sole discretion. We retain full discretion to determine the value of a Credit, including but not limited to, the amount or type of processing, service access, or computational resources each Credit enables. Credit consumption rates may vary depending on the type of Service accessed, the complexity of the request, the size or length of the input or output, model tier, or any other relevant technical factor. Company makes no guarantees that a specific number of Credits will result in a specified quantity, quality, or type of Output. The Company reserves the right to modify, increase, or decrease the number of credits required to access specific features, tools, or model capabilities, with or without prior notice. These changes may reflect shifts in system demand, operational costs, new feature releases, or technical upgrades.

All Credit purchases are final and non-refundable, except where required by applicable law. Upon termination of your account for any reason, unused Credits may be forfeited without compensation except otherwise provided in this Agreement. If we find that Credits were obtained or used fraudulently, we reserve the right to invalidate those Credits and take appropriate legal action.

Credits may only be used by the account to which they were issued and may not be transferred, resold, or exchanged for cash or other value.

"Credits" as referred to in this Agreement may be displayed on the product pages under different names such as "Energy" or other descriptions. Regardless of the terminology used, their legal nature and usage rules shall be governed by this Section.

3.4 Cancellations and Refund Policy

Cancellations: You may cancel your subscription at any time through your Account settings or by contacting us. Upon cancellation, (i) your subscription continues until the end of the current billing period; (ii) you retain access to paid features until that date, (iii) your account converts to the free plan after the paid period ends.

Refunds Policy: Except where required by applicable law, all payments made for subscriptions, Credits, or other paid features are final and non-refundable. You acknowledge that once access to a paid service or Credit has been granted, we have fully performed our obligations and no refund will be issued. We may, at our sole discretion, consider a partial refund request in exceptional circumstances as required by applicable law. If approved, any refund will be calculated based on the proportion of unused Credits, excluding any discounts, promotions, or taxes paid. The final determination of eligibility and refund amount rests entirely with us.

If you are a resident of the European Union, you have the right to withdraw from your FIRST purchase within 14 days ("Withdrawal Period") in accordance with applicable consumer protection laws.

Exercising a right of withdrawal terminates the contract in its entirety, including any associated automatic renewal. Where a refund is due, we will return the amounts paid (less any proportionate amount for Services or Credits already provided, where applicable) using the same means of payment you used for the original transaction, within the period required by applicable law.

To request a refund, you need to email feedback@museai.im within 14 days of your initial purchase, with subject line "Refund Request", and include your account email and reason for refund; or request your refund on the third-party payment service provider's page. Refunds (if approved) are processed within 5-15 business days to your original payment method.

We reserve the rights to deny your refund request if:

(a) your account has been restricted, suspended, or terminated due to policy violations, abuse, or fraud;
(b) you have already received a prior refund for similar products or services;
(c) you purchased credits, subscriptions, or other services via promotions, coupons, or discounted pricing; or
(d) the refund request is made after the applicable period or relates to used Credits or consumed services.

For any refund inquiries, contact us at feedback@museai.im.

4. Intellectual Property and Ownership

4.1 Intellectual Property of the Services

The Services, including all features and materials, such as the text, logos, software, source code, domain names, Applications, scripts, data compilations, graphics, user interfaces, and interactive features provided as part of the Services, as well as the underlying AI models and algorithms, are owned by Company or its licensors and protected by copyright, patent, trademark, and other intellectual property laws.

4.2 Trademarks

The trademark MUSE and other trademarks, service names, logos, and designs used by us in connection with the Services (collectively, the "Marks") are our trademarks. No right, title, or interest in or to any of the Marks is transferred to you and all rights not expressly granted are reserved. The Marks may not be used by you without the express written permission of Company.

4.3 Your Content Ownership

Input Ownership: You retain all ownership rights to any content, data, documents, images, code, or other materials that you upload, submit, or input into the Services ("Input"). By submitting Input, you represent and warrant that you own or have the necessary rights to provide such content.

Output Ownership: The Services may provide different Users with the same outputs. You acknowledge and agree, except as otherwise provided in the applicable laws, regulations or valid agreements, you have no right to exclusively use such content, or restrict the use of such content by other Users. Subject to the foregoing, your compliance with these Terms, you are the owner of the output generated by the AI in response to your prompts ("Output"), to the extent permitted by law.

For the avoidance of doubt, if any Input or Output (collectively as "Your Content") by you while using the Services contains any item in which we own intellectual property rights or other legitimate rights and interests, regardless of how such item is integrated during the Services, such rights shall always be owned by us, and shall in no event be transferred by virtue of output of any content.

License to us: By using the Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, store, process, and display Your Content solely for the purpose of:

(a) Providing the Services to you
(b) Improving and maintaining the Services
(c) Complying with applicable laws and regulations

This license terminates when you close your account, except to the extent we need to retain copies for legal compliance purposes.

4.4 Feedback and Suggestions

You hereby grant to us a world-wide, perpetual, irrevocable, royalty-free license to use any questions, comments, suggestions, ideas, feedback or other information about the Services that you provide to us ("Feedback"). We may use Feedback for any purpose without compensation or attribution to you.

5. Artificial Intelligence Disclaimer and Limitations

5.1 Nature of AI Systems

The Services incorporate artificial intelligence and machine learning technologies, which are rapidly evolving fields of research. AI systems are based on probabilistic models and operate differently from deterministic software. By using the Services, you acknowledge that:

(a) you are interacting with an AI system, not a human;
(b) AI-generated Output may contain errors, inaccuracies, omissions, hallucinations (information that appears plausible but may be factually incorrect), biases, or inappropriate content;
(c) AI systems may fail to understand context, nuance or user intent and produce repetitive or formulaic content, may struggle to understand subtle nuances in language, slang, or cultural references, and cannot understand or express emotions as humans do;
(d) AI outputs may perpetuate or amplify biases present in training data, and issues with training data quality may affect the accuracy or fairness of output; and
(e) the capabilities, limitations, and behaviors of the AI models underlying the Services may change over time as we update and improve the Services.

5.2 User Responsibilities

You are solely responsible for:

(a) independently reviewing, verifying, and validating all Output before use or reliance;
(b) exercising your own judgment before acting on any Output;
(c) ensuring that your use of Output complies with all applicable laws, regulations, and professional standards; and
(d) any decisions, actions, or omissions made in reliance on Output, including those based on inaccurate, incomplete, or inappropriate information generated by the Services.
(e) ensuring that your use of the Services does not substitute for required human professional judgment. Where applicable law, professional regulations, or institutional requirements mandate human oversight, review, or sign-off, you remain solely responsible for obtaining such oversight and ensuring compliance. Use of the Services does not discharge any professional, fiduciary, or ethical obligations you may owe to any third party.

5.3 No Warranties on AI Output

We make no warranties, express or implied, regarding AI-generated Output, including as to:

(a) accuracy, completeness, truthfulness, or reliability;
(b) originality or non-infringement of third-party rights;
(c) fitness for any particular purpose; or
(d) compliance with any applicable laws, standards, or regulations.
(e) suitability for use in any licensed, regulated, or professional context, including legal, medical, financial, psychological, or other professional fields. Output generated by the Services does not constitute professional advice and should not be relied upon as a substitute for consultation with a qualified professional.

5.4 Third-Party AI Services Provider

For the purpose of providing the Services to you, to the extent permitted by the applicable laws and regulations, we have the right to store and process the content input or submitted by you in or to the Services, and to transmit and provide such content to third-party technical support providers for the Services (if any).

5.5 Bias and Fairness

You acknowledge that AI systems may exhibit biases or produce outputs that reflect biases present in training data. Company is committed to monitoring for and mitigating AI bias, improving the fairness and representativeness of Output, and providing mechanisms for users to report problematic outputs. However, Company makes no guarantee that Output will be free from bias or that mitigation efforts will eliminate all such risks.

6. Events Beyond Our Control

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under the Terms when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, omission or accident that is beyond our reasonable control, including, among others, the following:

(a) Strike, lockout, or other forms of protest;
(b) Civil unrest, revolt, invasion, terrorist attack or threat, war (declared or not);
(c) Fire, explosion, storm, flood, earthquake, epidemic, pandemic, or any other natural disaster;
(d) Inability to use public or private telecommunication systems or cloud infrastructure;
(e) Failure of third-party AI providers, cloud services, or infrastructure providers;
(f) Acts, decrees, legislation, regulations or restrictions of any government;
(g) Cyberattacks, distributed denial of service attacks, or other malicious interference.

Our obligations under the Terms are suspended during Force Majeure and extended by an amount of time equal to the Force Majeure duration. We will provide reasonable efforts to end or mitigate Force Majeure effects.

7. Limitation of Liability

7.1 Limitation of Liability

You understand and agree that, to the fullest extent provided by applicable law, in no event shall Company be liable for any loss of profits, revenue or data, indirect, incidental, special, or consequential damages, or damages or costs due to loss of production or use, loss of business or management time, business interruption, loss of income or contracts, loss of forecast savings, or procurement of substitute Services, in each case whether or not company has been advised of the possibility of such damages, arising out of or in connection with these Terms or any use of the Services, including without limitation damages from:

(a) the use or inability to use the Services;
(b) reliance on AI-generated content or errors in AI output;
(c) cost of procurement of substitute Services;
(d) unauthorized access to, loss of, or alteration of your data;
(e) statements or conduct of any third-party;
(f) failure of third-party integrations or AI providers; or
(g) any other matter related to the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory.

To the fullest extent provided by law:

(a) for claims arising out of subscription fees, our liability shall not exceed the amount you paid to us in the 12 months preceding the claim.
(b) for all other claims, our liability shall not exceed USD 100 (or equivalent in your local currency).

7.2 Exclusions

The following limitations of liability do not apply to:

(a) Death or personal injury caused by Company's negligence;
(b) Fraud or fraudulent misrepresentation by Company;
(c) Any liability that cannot be excluded under applicable law.

Note: Certain jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

8. Disclaimers of Warranties

Please read this section carefully as it limits the liability of Company to you.

8.1 Services Provided "AS IS"

By using the Services, you hereby acknowledge and agree that we are providing the Services, including the website, app, and ai technology, on an "As is", "As available" and "With all faults" basis, without warranty of any kind, express or implied.

Without limiting the foregoing, and to the extent permitted by law, we expressly disclaim any and all warranties and conditions of any kind relating to the Services, including:

(a) merchantability, fitness for a particular purpose, or non-infringement,
(b) accuracy, completeness, or reliability of ai-generated content
(c) uninterrupted or error-free Service;
(d) security or freedom from viruses or harmful components;
(e) results or outcomes from use of the Services.

8.2 Your Sole Remedy

Your sole remedy for dissatisfaction with the Services is to stop using the Services and, if applicable, cancel your subscription in accordance with our refund policy.

8.3 Exclusions

Some jurisdictions do not allow limitations on implied warranties or exclusions of liability for certain types of damages. As a result, the above limitations and exclusions may not apply to you in whole or in part, and you may have additional rights under applicable law.

9. Legal Disputes and Arbitration Agreement

Please read the following clauses carefully, as they may significantly affect your legal rights, including your right to file a lawsuit in court.

9.1 Governing Law

These Terms shall be governed by the laws of Singapore, without giving effect to any principles that provide for the application of the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

9.2 Informal Resolution

Before commencing arbitration proceedings, you must send written notice to feedback@museai.im describing the dispute and your desired resolution. The parties will attempt to resolve the dispute in good faith within 60 days. This process is a condition precedent to arbitration, and the applicable limitation period is tolled during this period.

9.3 Arbitration

Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules in force at the time of filing. The seat of arbitration shall be Singapore. The language shall be English. The tribunal shall consist of a sole arbitrator. The arbitration proceedings and award shall remain confidential except as required by law or for enforcement purposes. Each party shall bear its own legal costs; SIAC fees shall be borne equally unless the arbitrator determines otherwise. The award shall be final and binding and enforceable in any court of competent jurisdiction.

9.4 Additional Provisions for Users in the United States

If you are located in the United States, the following additional terms apply:

(a) Waiver of Jury Trial. You and Company waive any right to a trial by jury or before a judge in court. All disputes shall be resolved by arbitration as set forth above.
(b) Class Action Waiver. You and Company agree to bring claims only on an individual basis. You waive any right to bring or participate in any class, collective, or representative action. If a court finds this waiver unenforceable as to a particular claim, that claim shall be severed and pursued in court; all other disputes remain subject to arbitration. This paragraph does not prevent participation in a class-wide settlement.
(c) Opt-Out Right. You may opt out of the arbitration agreement in Section 9.3 by sending written notice to feedback@museai.im within 30 days of first accepting these Terms. Your notice must include your name, address, email address, and a clear statement of your intent to opt out. Opting out does not affect any other terms.

9.5 Exceptions

Either party may seek urgent interim or injunctive relief from any court of competent jurisdiction, including for infringement or misuse of intellectual property rights, without waiving the right to arbitration.

9.6 Jurisdiction for Non-Arbitrable Disputes

For any dispute not subject to arbitration, the parties submit to the exclusive jurisdiction of the courts of Singapore.

10. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Company and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

(a) your use of the Services in violation of this Agreement, our Usage Policy, or any applicable law or regulation;
(b) any content you submit, upload, generate, or make available through the Services, including any claim that such content infringes or misappropriates any third-party intellectual property, privacy, or other rights;
(c) your reliance on or use of any Output, including any decisions, actions, or omissions based thereon;
(d) your violation of any third party's rights, including intellectual property rights, privacy rights, or publicity rights; or
(e) any misrepresentation made by you in connection with your use of the Services.

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense of such claims and not to settle any such matter without our prior written consent. This indemnification does not apply to the extent that any claim arises from our own gross negligence or willful misconduct.

11. Legal Terms

11.1 Assignment

You may not assign or transfer these Terms (or any of your rights or obligations under these Terms) without prior written consent from Company. Any attempted assignment without consent shall be null and void.

11.2 Entire Agreement

These Terms, together with our Privacy Policy and any Supplemental Terms, constitute the entire agreement between you and Company concerning the Services and supersede all prior agreements, discussions, and writings regarding the Services.

11.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

11.4 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term shall be deemed a continuing waiver of such term or any other term.

11.5 Electronic Communications

You consent to receive communications from Company electronically, including via email and in-app notifications. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

11.6 Export Controls

You acknowledge and agree that, you will comply with all applicable export control and economic sanctions laws and regulations, when using the Services. You guarantee that you are not subject to any applicable export control and economic sanction laws and regulations, and shall not use the Services provided by us for any prohibited purpose or in connection with any sanctioned country or entity, and your use of the Services shall not cause Company to violate, or be at risk of violating, any applicable export control or economic sanctions laws and regulations.

11.7 Notice

Where Company requires that you provide an email address, you are responsible for providing a valid and current email address. Notices sent to your registered email address constitute effective notice.

You may give notice to Company by email to feedback@museai.im

11.8 Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 4 (Intellectual Property), 5 (Artificial Intelligence Disclaimer), 7 (Limitation of Liability), 8 (Disclaimer of Warranties), 9 (Arbitration), 10 (Indemnification), and 11 (Legal Terms).

12. Notice of Intellectual Property Infringement

12.1 Notice Requirements

As we respect others' intellectual property rights, if you believe that material on the Services infringe your copyright, trademark, or other intellectual property rights, please submit a notice to feedback@museai.im with the subject "Intellectual Property Infringement" and include:

(a) A physical or electronic signature of a person authorized to act on behalf of the intellectual property owner
(b) Identification of the intellectual property being infringed, including registration numbers if applicable
(c) Identification of the allegedly infringing material and its location on the Services
(d) Your contact information (name, address, telephone, email)
(e) A statement that you have a good-faith belief that the use is not authorized
(f) A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the owner

Upon receipt, we may remove or disable access to the allegedly infringing material and notify the user who shared it. We may terminate accounts of repeat infringers.

12.2 Counter-Notice Requirements

If you believe material you shared was removed by mistake, you may file a counter-notification including:

(a) Your physical or electronic signature
(b) Identification of the removed material and its prior location
(c) Your contact information
(d) A statement under penalty of perjury that you believe the material was removed by mistake
(e) A statement consenting to jurisdiction of Singapore courts (or courts where you reside) and accepting service from the person who filed the original notice

Send counter-notices to the address above. The removed material may be restored 10-14 business days after we receive your counter-notice unless the original complainant files a lawsuit.

13. Contact Us

We welcome your questions and comments about these Terms or the Services. For account issues, billing questions, or technical support, please email feedback@museai.im or use the support features within your Account. You may also contact us by mail at: 6 RAFFLES QUAY, #14-02, SINGAPORE 048580.

These Terms are provided in English. Translations may be provided for convenience, but the English version governs in case of any conflict.

END OF TERMS OF SERVICE

Last Updated: June 30, 2026 | Version: 2.0

Company: MUSEPULSE TECHNOLOGIES PTE. LTD. | Registration: Singapore | Contact: feedback@museai.im